At Poshvia, we understand that situations may change, and you might need to cancel your order. We are committed to making the cancellation process as simple, fair, and transparent as possible.
1. Cancelling an Order Before Shipment
- If your order has not yet been processed or shipped, you may cancel it without any penalty.
- To cancel your order:
- Contact our customer support team immediately after placing the order.
- Provide your order number and reason for cancellation in the request.
- If the order is still pending (not processed or fulfilled), we will:
- Cancel your order
- Issue a full refund to your original payment method
- Send a confirmation email once the cancellation is complete
- We recommend submitting your cancellation request as early as possible for the best chance of success.
2. Orders Already Shipped
- Once your order has been processed and shipped, cancellation is no longer possible.
- However, you may:
- Receive the order
- Submit a return request according to our Return Policy
- Request a refund according to our Refund Policy
- Return shipping is free for eligible items.
3. Custom or Special Orders
- Orders with customizations, engravings, or special requests cannot be cancelled once processing has begun.
- These items are made-to-order and tailored to your specifications.
- Please review product details and personalization instructions carefully before placing an order.
4. Cancellation Request Window
- For the highest success rate:
- Submit your request within 1 hour of placing the order.
- Requests must be made before 12:00 PM PST (daily processing cut-off).
- Once an order enters fulfillment, it cannot be stopped or edited.
5. Refund Timeline for Cancelled Orders
- Approved cancellations are processed within 5–7 business days.
- The refund will be credited to your original payment method.
- You will receive a refund confirmation email once your refund is initiated.
- Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.
6. How to Submit a Cancellation Request
You can cancel your order before shipment by:
- Using our online Order Cancellation Request Form
- Sending an email to help@poshvia.com with your order number and reason
- Calling our customer support team during business hours
Business Information
Brand Name: Poshvia
Registered Business: Powercom Solution
EIN: 39-2889274
Corporate Office Address:
401 Ryland St. STE 200-A
Reno, NV 89502, USA
Warehouse & Shipping Address:
2871 Tori Way
Henderson, NV 89074-3268, USA
Customer Support:
📧 Email: help@poshvia.com
📞 Phone: +1 628-842-4170
🕘 Business Hours: Monday – Friday | 9:00 AM – 6:00 PM (PST)