At Poshvia, we are committed to ensuring your satisfaction with every purchase. If something doesn’t meet your expectations, we have made our refund process simple, transparent, and fair.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- The item is returned within 15 days of delivery.
- The item is unused, in its original condition, and returned in the original packaging.
- The item received was damaged, defective, or incorrect upon arrival.
Note: Items returned after the 15-day window or in used/damaged condition may not be eligible for a refund.
2. Refund Process
Once we receive your returned item:
- Inspection – We inspect the item to confirm eligibility.
- Approval Notification – Once approved, you will receive a confirmation email.
- Processing Time – Refunds are usually processed within 5–7 business days of approval.
- Payment Method – Refunds are issued to the same payment method used for the purchase.
- Bank Processing – Your bank may take an additional 2–5 business days to show the refund in your account.
3. Important Notes
- Return shipping is free if the refund is due to our error (defective, damaged, or incorrect item).
- For returns not caused by our error, the customer is responsible for return shipping costs.
- Refunds are not available for customized, altered, or final-sale items.
- Orders returned without prior approval or outside the return period will not be accepted.
4. How to Request a Refund
If you believe you are eligible for a refund:
- Review our Return Policy to confirm your item meets the conditions.
- Contact our support team at help@poshvia.com with your order number, reason for return, and photos (if applicable).
- Once approved, we will provide the return shipping address and detailed instructions.
Need Help?
If you’re unsure whether your item qualifies for a refund, or you need assistance, our support team is here to guide you through the process.
Business Information
Brand Name: Poshvia
Address: 401 Ryland St. STE 200-A Reno, NV 89502, USA
Customer Support:
Email: help@poshvia.com
Phone: +16288424170
Hours: Monday – Friday | 9:00 AM – 6:00 PM